Updated 13 October 2025

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1. Introduction

This Privacy Policy explains how I, Lucy Blackburn, operating as Strength of Mind, collect, use, and protect your personal information when you use my website and contact form.

 

I am committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information I Collect

When you use my contact form, I may collect:    

•    Your name    

•    Your email address    

•    Your phone number    

•    Any information you include in your message (which may include health-related information)

 

3. How I Use Your Information

I use your information to:    

•    Respond to your enquiry    

•    Provide information about my counselling services    

•    Arrange appointments or consultations    

•    Maintain appropriate records if you become a client

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I will not use your personal information for marketing or any unrelated purpose without your consent.

 

4. Lawful Basis for Processing

I process personal data under the following lawful bases:    

•    Consent – when you voluntarily submit your information through the contact form.   

•    Legitimate interests – to respond to your enquiry and manage my business effectively.

•    For any information relating to your health or wellbeing (special category data), I rely on your explicit consent when you submit this information voluntarily.

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5. How I Store and Protect Your Data

Your information is stored securely within the Wix platform and protected by appropriate technical and organisational measures to prevent unauthorised access, disclosure, or loss.

If you become a client, your contact details and relevant correspondence will be securely added to your client file in accordance with professional and legal obligations.

If you do not become a client, your message and contact details will be securely deleted once your enquiry has been closed.

 

6. Data Retention

I retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by professional and legal obligations.    

•    Enquiries (non-clients): deleted once your enquiry is resolved.  

•    Clients: data retained in line with professional practice standards (typically up to seven years after the end of therapy).

 

7. Sharing Your Information

I do not share your information with third parties except:    

•    When required by law or professional duty (for example, if there is a risk of serious harm to yourself or others). 

•    With your explicit consent.

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I do not sell or rent personal information to any third party.

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8. Your Rights

Under UK data protection law, you have the right to:    

•    Access the personal data I hold about you.    

•    Request correction of inaccurate information.    

•    Request deletion of your data (“the right to be forgotten”).    

•    Withdraw consent at any time (this will not affect data processed before withdrawal).    

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9. Cookies

My website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse or remove cookies at any time.

For more information about cookies used by the Wix platform, please refer to Wix’s own cookie and privacy policies.

 

10. Links to Other Websites and Social Media

My website may contain links to other websites of interest, including professional organisations, mental health resources, or my own social media pages (for example, Facebook, Instagram, or LinkedIn).

Please note that once you click on these links and leave my website, I do not have any control over how those other websites or platforms collect, store, or use your information.

Therefore, I cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, and such sites are not governed by this Privacy Policy.

I encourage you to read the privacy statements of any other websites or social media platforms you visit.

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11. Updates to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.By submitting your information through the contact form, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your information as described above.

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If you have any questions about this policy, please contact:

Lucy Blackburn – Strength of Mind

Email: strengthofmindcounselling@gmail.com

Website: www.strengthofmindcounselling.co.uk

Tel: 07566730137