At Strength of Mind, I aim to provide a professional and supportive counselling service. To help sessions run smoothly for everyone, please take a moment to read this policy before booking.

Booking & Payment:
   •    Payment for single sessions is requested at least 48 hours in advance to secure your booking. This helps ensure your session is reserved and ready for you.
   •    Payment can be made via bank transfer.

Cancellation & Rescheduling:
   •    Life happens, and sometimes plans change. Please try to give at least 48 hours’ notice if you need to cancel or reschedule a session.
   •    Sessions cancelled with less than 48 hours’ notice, or missed sessions, may be charged in full.
   •    If you give sufficient notice, individual sessions can be rescheduled at a mutually convenient time.

Block Bookings / Pre-Paid Sessions:
   •    If you choose to purchase multiple sessions in advance, these can be scheduled individually to suit your needs.
   •    Unused sessions may be credited for future use at my discretion.
   •    Refunds for pre-paid sessions are generally not offered, except in rare or exceptional circumstances.

Exceptional Circumstances:
   •    I understand that sometimes unexpected events happen. Refunds or session credits may be considered in exceptional situations at my discretion.
   •    If a session cannot be delivered due to reasons within my control, a full refund or rescheduled session will be offered.

Contact:
If you have any questions or concerns about this policy, please don’t hesitate to get in touch:
Lucy Blackburn – Strength of Mind
Email: strengthofmindcounselling@gmail.com
Phone: 07566730137

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